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Baby & Kids
Baby & Kids
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Frequently asked questions
What occasions are your products suitable for?
Our personalised gifts are perfect for a wide range of occasions, including birthdays, baby showers, weddings, anniversaries, and special keepsakes.
What happens if my order arrives damaged?
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.
How long does it take to make and dispatch my order?
All items are handmade to order. We aim to dispatch within 5–7 working days, depending on the complexity and quantity of your order.
Do you offer personalised or custom-made items?
Yes, most of our products are personalised and made specifically to your requirements. Please ensure all details are entered correctly when placing your order.
Can I return a personalised item?
As our products are custom-made, we do not accept returns for personalised items unless they are faulty or damaged. This is in line with UK consumer regulations.
What if I make a mistake in my personalisation?
We copy all personalisation exactly as entered. Please double-check spelling, dates, and details before placing your order, as we cannot be responsible for customer errors.
What delivery service do you use?
We ship all UK orders using Royal Mail Tracked 48, which typically delivers within 2–3 working days after dispatch.
Trusted by Customers on Etsy ⭐ Real Reviews from Happy Buyers
second time buying and would return again - love the idea and that it is personalised.
I absolutely love it!!! Great little memory brilliant idea, thanku so much, I will be ordering again thanku x
Arrived quickly will be a great stocking filler for my husband from my daughter
It was Perfect fast delivery
Excellent seller. The product was amazing and a lovely little touch.
Item as described, would use seller again